Heard from a manager

THD At-Home Services

I have to admit that THD Home Services seems to respond promptly to issues with customers (of course, they are still trying to get my business). I got a call from Tom, who is Jim’s manager. Tom is a real people person, & he listened to my tails of woe with previous contractors & why I was worried now I made it very clear that Jim had been prompt & very professional when I met him, and that I didn’t know what had gone wrong.

My big concern was handing over money & then never hearing from them again. I had already been through this with Overhead Garage Door, who had my money for a door I was supposed to receive in 2 weeks, & who would not take my calls over several months. They finally answered the phone when the contractor who was replacing the garage floor called them. Don’t get me started with the whole woman vs contractor issue…..

In any event, Tom listened to everything, & we agreed to set up another appointment with Jim. I was a little concerned because Tom said the windows would be installed within 4 weeks, but Jim had told me 4-6 weeks, and the lack of being on the same page seemed like an issue. He also went into great detail about how Home Depot goes out of it’s way to ensure that everything goes smoothly and that the customer is happy, & expressed more than once that the whole reason for Home Depot’s existence was due to people having contractor issues…..