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Archive for November 16th, 2011


I heard from Mike the Production Supervisor today:

We just received confirmation that your windows have been delivered to our warehouse. The install is set for Saturday, 11/19, with the installers arriving between 8-10 am.

THD At-Home Services Scheduled Installation

THD At-Home Services Scheduled Installation

I am very happy with how things are being handled now, but I seriously wonder what would be happening if I hadn’t chosen such a public forum for airing my complaints. for instance, I now have the Production Supervisor staying on top of things (and extremely well I might add), when Tammy the Project Manager (I think that’s her title) is supposed to be contacting me. I assume that they dropped her out of the loop since Mike is handling everything.

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