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Archive for November, 2011


I have lost the license information, but I did find the piece of paper that had the installer’s name, and sure enough after listening to the voice mail again, that’s who called me. I feel better 🙂

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I came home this evening, & found a voice mail from the installer. For some reason the name didn’t ring a bell, so I went looking for the license information I was given… AND CAN’T FIND THE DARNED THING!!!! AHHRRRGGGG!!!!!

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I heard from Mike the Production Supervisor today:

We just received confirmation that your windows have been delivered to our warehouse. The install is set for Saturday, 11/19, with the installers arriving between 8-10 am.

THD At-Home Services Scheduled Installation

THD At-Home Services Scheduled Installation

I am very happy with how things are being handled now, but I seriously wonder what would be happening if I hadn’t chosen such a public forum for airing my complaints. for instance, I now have the Production Supervisor staying on top of things (and extremely well I might add), when Tammy the Project Manager (I think that’s her title) is supposed to be contacting me. I assume that they dropped her out of the loop since Mike is handling everything.

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THD At-Home Services - Unsure why they are off-schedule

THD At-Home Services - Unsure why they are off-schedule

This is the far end of the time frame that Jim the in-home Sales Dude gave me for when my windows would be installed and functional. He said that it takes 4-6 weeks from the time that I sign the contracts (which I did back on September 29th). Now, if he or the folks in Atlanta hadn’t sat on the darned contracts until I sent a rather unpleasant email, this possibly could have been true…

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THD At-Home Service's Grade Improves

THD At-Home Service's Grade Improves

As promised, Mike the Production Supervisor sent an email to me a week before the planned installation to give me a status update:

Andersen ETA is still 11/16 to our warehouse. Will verify next week and update you again.
Hope all is well.

Greatly appreciated!

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