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Archive for December 3rd, 2011


Really unhappy with THD At-Home Services

Really unhappy with THD At-Home Services

So guess what I have found out in the meanwhile…

  1. Looks like I’m the one eating the cost in the window price difference
  2. The tax credit I was quoted by THD far exceeds what I’ll actually get

Price Difference

So if you remember from my window saga, the replacement windows looked awful when they put them in, so The Home Depot At-Home services offered to replace them with new construction windows. And when I asked about the price difference, they said “Don’t worry about it – we just want to make you happy”. Sounds like they are eating the cost, doesn’t it? Well guess what – I went to my local Home Depot, & found out that the friggin’ new construction windows that I ended up with are over $100 less expensive than the replacement windows I paid for!!!! That can’t even be legal.

Tax Credit

I feel like an idiot for not checking the status of the federal tax credit for consumer energy efficiency products, but for some stupid reason it didn’t occur to me that the sales guy would lie to me (yes, a sales guy lying – novel concept, right?). It turns out that he upsold me to a more expensive energy efficiency on the basis of the tax credit that they were giving back in 2010, at a rate of 30% up to $1500. But guess what – it’s 2011 and the credit is now 10% up to $500!!!!!

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The moral of the story? Don’t believe a word any sales person tells you, especially if they work for The Home Depot.

Looks like I will be doing more battle with them. Geez, this just shouldn’t be this difficult…..

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