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Posts Tagged ‘home depot at-home services’


New Construction vs Replacement Window

New Construction vs Replacement Window

So here’s the difference between the new construction window (on the left), and the replacement window (on the right) – *way* more glass on the new construction, and I’m much happier!

It even look way better on the outside – because of the size of the replacement windows, they were going to have to install really wide, flat looking trim (even though Joe was able to wrap the wood with the metal to give it somewhat of a profile to make me happy) – with the new construction window, all of the existing wood trim, rotten & nearly rotten goes bye-bye & it all gets replaced with some nice solid composite material.

The "New Construction" window from the outside

The "New Construction" window from the outside

Thank goodness for Chris the Field Supervisor – so far he’s made 2 trips to the Home Depot – first to pick up the new windows, and then to pick up nails & trim. Hurray for Chris! 🙂

Chris, THD Field Supervisor and our Hero

Chris, THD Field Supervisor and our Hero

So now I have my new windows and I couldn’t be happier! Everyone really bent over backwards for me to make sure that the job was done right. I need to put some thought into my final comments on the project, and about what THD At-Home services final grade will be.

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Signature Renovations - Joe Baker & Reuben - A++

Signature Renovations - Joe Baker & Reuben - A++

Seriously, if I had known that I was getting these guys to do the work I never would have been concerned about the subcontractor issue. I hope I don’t get them in trouble for posting this info about them since they weren’t soliciting work on the side (aka poaching Home Depot customers), but I asked for their card just so people would know how great they are.

They not only know what they are doing, but they are professional, clean up after themselves, explain everything they are doing, and make sure that they are doing the job correctly. And on top of all that, they are also 2 of the nicest people you’d ever want to meet!

If the rest of the contractors who work for The Home Depot At-Home Services are even close to being as good as these guys, then you don’t need to worry!

Reuben being a perfectionist

Reuben being a perfectionist

Here’s Reuben trying to show me where there’s going to be some miniscule misalignment of the old trim (or something like that). That boy is *really* into his work & wants everything to be absolutely perfect. To be honest, I still was never able to see what he was talking about, and even though I’m not the pickiest person in the world, I don’t think anyone else could see it either 🙂

And here’s Joe, with the same happy demeanor that he’s had since he got here this morning – despite me & my angst over the first set of windows. I think he’s laughing at me trying to figure out what Reuben’s talking about.

Happy Joe Baker - Signature Renovations

Happy Joe Baker - Signature Renovations

And here’s my new buddy Reuben – he’s a artist on the side, so we had a nice chat about that – plus he offered to fix a ceiling tile that’s all messed up (too bad it’s not fixable – the reason it looks so bad was from my lame attempt to fix the problem)

Reuben - Signature Renovations

Reuben - Signature Renovations

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So Joe the Installer Guy (formerly referred to as Joseph the Installer) arrived exactly on time this morning, along with his helper Reuben & Chris the Home Depot Field Inspector. Everyone is super friendly, & it seem like they know what they’re doing. In fact, Chris just fixed the doorknob on the door to the garage just because it was bugging him (it’s been bugging me for a while too, but I was going to wait until it finally fell off) :-

Joe agreed that all of the outside trim looks pretty bad, so he’s going to replace it. The really good news is that there doesn’t seem to be any water damage to the framing – hurray!!!!! Chris the Field Inspector Guy ran off to THD to pick up the trim.

It looks like they might need to pop off the interior trim (I thought they would, but Joe the Field Inspector swore they wouldn’t), so Reuben showed me what they want to do because he wanted to be sure that I’d know they’d be careful of the sheetrock.

Anyway, so here’s the mess they are trying to fix:

The downstairs window

The downstairs window

The upstairs window

The upstairs window

Construction begins.... (or destruction I guess)

Construction begins.... (or destruction I guess)My trusty installer Joe

Oh Oh – we just hit our first snag… No one explained the difference between new construction & replacement windows to me. For some reason I assumed that if you are replacing a window that you have to use a replacement window. So even though I was replacing my casement windows with double-hungs, I thought that they’d look like my kitchen windows:

My existing kitchen windows

My existing kitchen windows

But it turns out that on a replacement window you have the whole frame to content with, plus a gap with 1/4 round moulding, so the window is *really tiny* and the trim on the outside is *really wide*

My teeny-tiny replacement window

My teeny-tiny replacement window

Here it is photoshop'd to give an idea of how it will look finished

Here it is photoshop'd to give an idea of how it will look finished

Guess what? You can put in a new construction window & it will look like my kitchen windows without all of the extra wood!

Loving The Home Depot At-Home Services Right Now!!!!

Loving The Home Depot At-Home Services Right Now!!!!

So Joe the installer & Reuben the Helper & Tammy the Project Manager & Mike the Production Supervisor to the rescue!!!!! Between all of them, they managed to find 2 new construction windows the right size in stock, & they’re going to put those in – HIP HIP HURRAY!!!! Mike had joked that we could put up plywood until the new windows come, & I said that was OK with me, but he said he’d never do that – all of a sudden I’m swimming in a sea of love for the Home Depot & all the people who work for them.

What makes this even more cool, is that the new construction windows come with their own outside trim, so now we don’t have to monkey around with wrapping the outside with aluminum, and the profile will look just like the wood on my other windows.

Sounds like they managed to catch Chris the Field Inspector, & he’s bringing them. Poor guy, Joe the Installer called him on the road to stop & make sure that they were vinyl/wood & not vinyl/vinyl which they are – not sure the screens are with them, but we can always worry about that later.

So here are my new, naked window openings waiting for the new windows to get here, and Joe the Installer & Reuben have gotten everything cleaner that it was before they got here (wow – I feel *really* bad about that)

Just waiting for the new windows!!!

Just waiting for the new windows!!!

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I have lost the license information, but I did find the piece of paper that had the installer’s name, and sure enough after listening to the voice mail again, that’s who called me. I feel better 🙂

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I came home this evening, & found a voice mail from the installer. For some reason the name didn’t ring a bell, so I went looking for the license information I was given… AND CAN’T FIND THE DARNED THING!!!! AHHRRRGGGG!!!!!

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I heard from Mike the Production Supervisor today:

We just received confirmation that your windows have been delivered to our warehouse. The install is set for Saturday, 11/19, with the installers arriving between 8-10 am.

THD At-Home Services Scheduled Installation

THD At-Home Services Scheduled Installation

I am very happy with how things are being handled now, but I seriously wonder what would be happening if I hadn’t chosen such a public forum for airing my complaints. for instance, I now have the Production Supervisor staying on top of things (and extremely well I might add), when Tammy the Project Manager (I think that’s her title) is supposed to be contacting me. I assume that they dropped her out of the loop since Mike is handling everything.

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THD At-Home Services - Unsure why they are off-schedule

THD At-Home Services - Unsure why they are off-schedule

This is the far end of the time frame that Jim the in-home Sales Dude gave me for when my windows would be installed and functional. He said that it takes 4-6 weeks from the time that I sign the contracts (which I did back on September 29th). Now, if he or the folks in Atlanta hadn’t sat on the darned contracts until I sent a rather unpleasant email, this possibly could have been true…

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THD At-Home Service's Grade Improves

THD At-Home Service's Grade Improves

As promised, Mike the Production Supervisor sent an email to me a week before the planned installation to give me a status update:

Andersen ETA is still 11/16 to our warehouse. Will verify next week and update you again.
Hope all is well.

Greatly appreciated!

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The Home Depot Sales Manager fibbed about the installation date

The Home Depot Sales Manager fibbed about the installation date

This is the date that Tom the Sales Manager gave me for when my windows would be installed (see https://homedepothomeservices.wordpress.com/2011/09/28/heard-from-a-manager/).  According to him, they would be in my house and functional 4 weeks from the date I signed the contracts, which was back on September 29th. Of course since then I have found out that this was a total fabrication.

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Checked out the contractor

Checked out the contractor

…and from what little I can find, I guess all is well. Joseph’s license checks out with the State of Connecticut, but unfortunately they don’t say how long someone has been licensed, only whether they are currently. His license expires on 11/30/2011.

I also looked at the company he operates under on the Better Business Bureau site, and it has been BBB accredited since 09/21/2010 and got a grade of “A-“. The BBB says that the rating is due to the “Length of time business has been operating.” That makes me a little less comfortable, since the company website (just a single page that doesn’t say much) claims “40 years of experience”. I also wonder about The Home Depot At-Home Service’s claim that all of their contractors have been with them for “a long time”.

In any event, I searched everywhere online for complaints related to either the company or Joseph and was unable to come up with anything, either positive or negative.

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