Feeds:
Posts
Comments

Posts Tagged ‘New Construction vs Replacement windows’


THD At-Home Services - Can You Hear Me Now???

THD At-Home Services - Can You Hear Me Now???

So after a couple of attempts to reach Charles the New England Regional Manager, I finally got through tonight.

The first interesting thing I learned (when I explained that the replacement windows looked horrible with such a large frame around it), was that sales dude was supposed to have held up little demo corners for me to look at so that I’d see what it looked like. I didn’t even know what he was talking about.

Then I told him about pricing out replacement vs new construction windows, and how the price difference per window was $200. Well, that set him off & running, with me unable to get a word in edgewise. He went on & on about how the new construction window price didn’t include the installation labor, or the warranty. I *finally* managed to get him to slow down enough to explain that I priced out *both* windows without installation, and so that price difference should be the same, with out without the installation price on both, assuming that the markup is the same.

“Ohhhh…” – I think he got it.

So then he said “Well, what do you want to do about this? A Home Depot Gift Card”? To which I gave a resounding “NO”. Then I explained that they actually have $400 of my cash. Real money. That I worked for. On the other hand, if I get a $400 gift card (assuming a markup of 33.333% over cost, which I am guessing is on the low side), I end up buying stuff that cost them $300, and they get to pocket the remaining $100 that I overpaid. Doesn’t seem right, does it?

So he seemed reasonable about it (so far). I said that I would go check out the actual price difference and get back in touch with him. He, like everyone else at THD, is pretty nice.

Read Full Post »


I have an unlisted phone number. In fact, I pay extra each month to have it. And the reason I have it is because I do not want unsolicited calls from anyone who isn’t a friend of mine, my doctor, my bank, etc. I’m also on the National Do Not Call List for the same reason.

So, that day I went to The Home Depot to check the prices of new installation vs replacement windows to see if I had been ripped off, the guy wanted my phone number in order to give me a printout of prices. I asked what they wanted my number for, & specifically told him that my number is unlisted and that I don’t want sales calls. And he told me not to worry, it’s just that that’s the way the system is set up and I can’t get the printout without the number.

I’m not a complete moron, but apparently I was enough of one to give it to him. So what happens? Sure enough I get an unsolicited call this week from someone telling me that the friggin’ windows are on sale.

Great. Now not only am I getting calls I don’t want, but now I know how badly they ripped me off!!!!!

I don’t necessarily blame the guy who was quoting me the prices, it could be he really doesn’t know what the number is used for. But no opt-out checkbox in the software???!!!

Read Full Post »


New Construction vs Replacement Window

New Construction vs Replacement Window

So here’s the difference between the new construction window (on the left), and the replacement window (on the right) – *way* more glass on the new construction, and I’m much happier!

It even look way better on the outside – because of the size of the replacement windows, they were going to have to install really wide, flat looking trim (even though Joe was able to wrap the wood with the metal to give it somewhat of a profile to make me happy) – with the new construction window, all of the existing wood trim, rotten & nearly rotten goes bye-bye & it all gets replaced with some nice solid composite material.

The "New Construction" window from the outside

The "New Construction" window from the outside

Thank goodness for Chris the Field Supervisor – so far he’s made 2 trips to the Home Depot – first to pick up the new windows, and then to pick up nails & trim. Hurray for Chris! 🙂

Chris, THD Field Supervisor and our Hero

Chris, THD Field Supervisor and our Hero

So now I have my new windows and I couldn’t be happier! Everyone really bent over backwards for me to make sure that the job was done right. I need to put some thought into my final comments on the project, and about what THD At-Home services final grade will be.

Read Full Post »